FAQs

The safety of our customers is Wiseroot's highest priority. Our products are developed using high-quality botanical ingredients. However, if you are pregnant or breastfeeding, we recommend that you consult with your healthcare provider or a dermatologist before use to ensure it is appropriate for your individual needs. This information is not a substitute for professional medical advice.

For optimal quality, please refer to the expiration date printed on the packaging. We recommend using the product within 6 months after opening. The specific duration may vary by product. To achieve the best results, we advise using the product promptly after opening and following the specific storage recommendations provided.

This recommendation is based on the natural hair growth cycle. The hair follicles beneath your scalp go through a recurring cycle of "Anagen" (growth), "Catagen" (transition), and "Telogen" (resting) phases. A full cycle can last 2-6 years, and it typically takes a "reaction period" of 3 to 6 months of effective care to visibly notice new hair growth. Wiseroot is designed to improve the scalp environment at its root and awaken dormant follicles. Consistent use for 3-6 months ensures uninterrupted nourishment for your follicles, helping more hairs enter a stable growth phase, thereby allowing you to observe more significant and satisfactory results.

Not necessarily! Most styling products that are not directly applied to the scalp will not interfere with Wiseroot absorption. In fact, our exclusive "Oil-Dissolves-Oil" technology can help break down excess sebum and product buildup.

This recommendation is based on the natural hair growth cycle. The hair follicles beneath your scalp go through a recurring cycle of "Anagen" (growth), "Catagen" (transition), and "Telogen" (resting) phases. A full cycle can last 2-6 years, and it typically takes a "reaction period" of 3 to 6 months of effective care to visibly notice new hair growth. Wiseroot is designed to improve the scalp environment at its root and awaken dormant follicles. Consistent use for 3-6 months ensures uninterrupted nourishment for your follicles, helping more hairs enter a stable growth phase, thereby allowing you to observe more significant and satisfactory results.

We are pleased to offer free standard shipping on all orders to Hong Kong SAR with a value of HK$500 or above.

All orders are shipped from our warehouse in Hong Kong SAR, China. We currently provide delivery services via SF Express, with delivery to Hong Kong SAR, China taking approximately 2 to 5 business days, and delivery to Macau SAR, China taking an estimated 5 to 7 business days. All delivery time frames provided are estimates only. While we make every effort to ensure timely delivery, please be aware that processing and shipping may be extended during public holidays, major shopping events (such as VIP Week, 11.11 Global Shopping Festival, and Christmas), or due to unforeseen circumstances beyond our control, including adverse weather conditions.

We accept Visa, Mastercard, Payme, Apple Pay, American Express.