Refund/Return Policy

1)Order Confirmation Terms

1.1) No Order Cancellations Accepted: Once payment is completed, orders immediately enter processing and cannot be cancelled, modified, or merged for any reason.

1.2) Please Verify Carefully Before Ordering: Including product quantity, specifications, and shipping address.

2) Exchange Conditions
2.1) We provide free exchanges only under these circumstances:

2.1.1) Damaged Packaging: Upon delivery (must provide photo/video proof within 24 hours of receipt)
2.1.2) Wrong Item Shipped: Received item differs from order (must report within 24 hours of receipt)

2.1.3) Product Defects: Leakage abnormalities (requires clear photos and must report within 24 hours of receipt)

3) Discounted Items Policy
Discounted Products: No exchanges except for leakage abnormalities.

4) Non-Applicable Scenarios

Exchanges are not accepted in these cases:

Opened/used products (defective items excluded)
Personal reasons: allergies, scent preferences, unsatisfactory results
Non-defective selection errors (wrong size/color chosen)
Failure to report issues within specified timeframes
Color Variations: Slight color differences due to screen displays are normal

5) Fair Trade Terms
Repeated Exchanges: We reserve the right to deny frequent or repetitive exchange requests
Service Abuse Prevention: We may suspend service for abnormal bulk orders or misuse

6) International Orders
Customers bear international shipping costs for exchanges
Timeframes calculated based on courier's delivery records
Customers responsible for local import regulations (customs rejection risks)

7) Important Notes
Confirm all order details before purchase
Recommended to record unboxing videos as evidence
This policy is formulated in compliance with relevant regulations